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Retail

What does AI mean for Customer Experience Managers?

As technology advances at a rapid pace with no signs of slowing down, it is important to be up to speed with the newest technologies and their impacts on your business. For Customer Experience Managers, AI is one of these new technologies disrupting the way in which brands interact with their customers. Furthermore, as customers come to expect more personalized experiences, not understanding and utilizing AI at all touch points leaves your organization at risk of being left behind in this hyper connected and mobile economy.

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Success Story – Staples and Pandera build a single version of the truth

 As with many large organizations, creating a single version of the truth that decision-makers can act upon is a challenge. Office supply store Staples is no different. With over 79,000 employees, 2,000 locations, and operations in 26 different countries, it is easy to see why 75 weekly reports and upwards of 175 ad-hoc reports were not going to cut it. These reports were often outdated prior to even getting in the decision maker’s hands, which in turn reduced adoption and confidence in the analytic strategies that Staples aimed to pursue and drive growth from.

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