April 16, 2019
What are People Analytics?
49% of CEO’s are changing their talent strategies to utilize people analytics specifically and focus on how they can attract, retain, and engage their workforces more efficiently.... Read More
Industry Leading Urgent Care Chain
RESULTZ & Control Center
Business Challenge
Gaining better understanding into the performance of a rapidly expanding urgent care center in order to improve day-to-day activities.
Both employees and physicians needed better insight into their performances, and measurement of the quality of services to improve overall patient satisfaction. Better insight would allow better understanding, solution identification, and increase awareness to drive behaviors in every-day activities.
Our Strategy & Approach
By separating analytics into management, physicians, and operations, our strategy was to give each a tool that would allow them to learn from best practices. The applications — used by both the physicians and center levels — gained insight and enabled peer learning, with a friendly competition based on their performance. The solutions control center visually represented performance and designed to allow the center to manage itself throughout the day.
The Solution
After aligning with business owners, Pandera and the urgent care team developed a solution that would provide a three-tiered approach to management.
The application created a comprehensive view of the center’s daily operations from view of the center itself, and from the physician’s perspective. The application identified:
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Performance drivers and outcomes
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A planning and scheduling tool able to learn from other physicians
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Benchmarks and best standards across the organization
Shows gamification to learn about driving behavior for performance
RESULTZ allows users to select the level of operations for analysis
Encourages peer learning through use of best practices
Increases awareness of individuals strengths and weaknesses
Displays scheduling and communications forum within their network
Shows gamification to learn about driving behavior for performance
RESULTZ allows users to select the level of operations for analysis
Encourages peer learning through use of best practices
Increases awareness of individuals strengths and weaknesses
Displays scheduling and communications forum within their network
The Results
With successful implementation of the application, and the resulting elevated performances of employees and physicians, patient satisfaction increased. The solutions control center led to a more streamlined, operational improvement.
From The Blog
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April 8, 2019
Let’s Connect at Google Next ’19
Pandera + Google Cloud: Reimagine the Customer Experience Join Pandera at Google Next '19 as we showcase our AI-driven Customer Experience Management solution for the on-demand and always evolving retail landscape. Our CEM... Read More
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