Industry Leading Urgent Care Chain

RESULTZ & Control Center

Business Challenge

Gaining better understanding into the performance of a rapidly expanding urgent care center in order to improve day-to-day activities.

Both employees and physicians needed better insight into their performances, and measurement of the quality of services to improve overall patient satisfaction. Better insight would allow better understanding, solution identification, and increase awareness to drive behaviors in every-day activities.

Our Strategy & Approach

By separating analytics into management, physicians, and operations, our strategy was to give each a tool that would allow them to learn from best practices. The applications — used by both the physicians and center levels — gained insight and enabled peer learning, with a friendly competition based on their performance. The solutions control center visually represented performance and designed to allow the center to manage itself throughout the day.

The Solution

After aligning with business owners, Pandera and the urgent care team developed a solution that would provide a three-tiered approach to management.

The application created a comprehensive view of the center’s daily operations from view of the center itself, and from the physician’s perspective. The application identified:

  • Performance drivers and outcomes

  • A planning and scheduling tool able to learn from other physicians

  • Benchmarks and best standards across the organization

The Results

With successful implementation of the application, and the resulting elevated performances of employees and physicians, patient satisfaction increased. The solutions control center led to a more streamlined, operational improvement.