July 19, 2017
This month, ECO is doing a video series titled Outgrowing Excel, helping former Excel users get up to speed with tasks they are accustomed to in Excel. If you've been feeling limited by Excel, and have been hearing about... Read More
Turning customer feedback data into actionable analytics
Your customers talk about your business. Ease of access to mobile and social channels means that not only is it easier than ever before for your customers to share their experiences with your company to the world, but it’s also just as easy for new potential customers to discover and be influenced by these opinions. While this creates challenges to engage and interact with customers, it also opens up significant opportunities to optimize the customer journey into a seamless, personalized, outcome-driven experience. This customer-focused transformation prioritizes an improved customer experience, and aligns organizational objectives, processes and technology to create the optimal environment for satisfied customers.
Providing actionable feedback on products, the buying process, and customer support.
Identifying and responding to the expectations, wants, and needs of customers.
Extract contextual meaning from audio recordings and analyzing it to find relevant business intelligence.
Analyzing unstructured text and transforming it into useful business intelligence.
Predicting future customer behavior by looking at past data and trends.
Determine if an expression is positive, negative, or neutral, and to what degree.
Submit your information and one of our advisory experts will contact you to determine how we can help you to start fully leveraging your data.