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Category ‘Customer Experience

Webinar Summary: How to Improve your CMS 5-Star Quality Rating

Those of us who work in Healthcare are very versed in the ways of changing government regulation, undefined or under defined requirements to meet these regulations and timelines that are either tough to meet or totally unrealistic. The multiple components of the Accountable Care Act, signed into law in 2010 meet all the undefined, changing timelines and then some.

The goals of the Affordable Care Act (ACA) are pretty straightforward; to provide Americans with better health security by putting into place comprehensive health insurance reforms that will:
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Learn How to Improve Your CMS 5-Star Quality Rating

The CMS Five-Star Quality Rating System was created to help members compare healthcare providers. It is a balanced scorecard approach to consider the process-based performance as well as the customer service considerations experienced by each CMS plan’s members. In compliance with the Affordable Care Act (ACA), CMS providers have been tasked with reducing reimbursements by 14% nationwide beginning in 2017.

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New Partnership with Clarabridge

We are pleased to announce our newest addition, Clarabridge, to the Pandera Alliances list! Clarabridge offers software solutions that automatically collect, categorize, and report customer feedback from multiple data sources. Their product suite gathers data from social media, surveys, and even speech data to turn it into actionable analytics. Using natural language processing and other patented technology, the software is used to improve customer experience management and customer feedback programs. Pandera will be specializing in making this data more understandable and intuitive for better decision-making and leadership alignment. This customer insight will help leaders make bold decisions with confidence!

Contact us for a demo and to learn how Clarabridge is helping lead companies to improve their customer experience!