December 17, 2017
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RESULTZ & Control Center
Both employees and physicians needed better insight into their performances, and measurement of the quality of services to improve overall patient satisfaction. Better insight would allow better understanding, solution identification, and increase awareness to drive behaviors in every-day activities.
By separating analytics into management, physicians, and operations, our strategy was to give each a tool that would allow them to learn from best practices. The applications — used by both the physicians and center levels — gained insight and enabled peer learning, with a friendly competition based on their performance. The solutions control center visually represented performance and designed to allow the center to manage itself throughout the day.
The application created a comprehensive view of the center’s daily operations from view of the center itself, and from the physician’s perspective. The application identified:
Performance drivers and outcomes
A planning and scheduling tool able to learn from other physicians
Benchmarks and best standards across the organization
With successful implementation of the application, and the resulting elevated performances of employees and physicians, patient satisfaction increased. The solutions control center led to a more streamlined, operational improvement.